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Ficha de la oferta

TECHNICAL SUPPORT (English bilingual)

- Aeronáutica

If you speak fluent English, and have minimum 3 to 5 years of relevant experience in IT customer support services, this is your job! Detalles del cliente An International Air Transport Company seeks Spanish and English speakers for a Customer Support position. Descripción de la oferta * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;

* Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;

* Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;

* Resolve complex problems and implement solutions;

* Co-ordinate user administration: office moves, position changes and new staff;

* Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;

* Provide support during external events; Team meetings Etc. Perfil del candidato * Experience in a Customer Support position- Call Center

* Requires a high level working knowledge of multiple complex software package, hardware, and network;

* Experience in user administration in Active Directory;

* Experience in server administration and networking;

* Advanced knowledge of Microsoft Windows operating systems and Microsoft Office 365

* Knowledge of basic hardware components and laptops;

* Microsoft Lync all in one configuration and guidance

* Minimum 3 to 5 years of relevant experience in IT customer support services

* Strong customer focus and interpersonal skills in a global environment;

* Ability to work as part of a team and autonomously;

* Excellent oral and written communication skills in English; knowledge in an additional language is an asset;

* Ability to remain calm, courteous and efficient in emergency situations Oferta de empleo * Salary : 30.000 €
* Location: Madrid
* Horario: 18h-1am.
* Temporary contract: 6 months

Otro(a) Profesional
TECHNICAL SUPPORT (English bilingual) (Aeronáutico)
1 Vacante(s)


Todas - Madrid (Comunidad Autónoma Madrid)

Requisitos

Experiencia Laboral Al menos 0 año
Estudios mínimos Licenciatura
Requisitos mínimos *Salary : 30.000 €

*Location: Madrid

*Temporary contract: 3 months
Coche propio

Contrato

Duración 6
Jornada Laboral Jornada Completa
Salario Entre 30.001 € y 36.000 € (€) Bruto/Anual

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