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TECHNICAL SUPPORT (English bilingual)

- Aeronáutica

If you speak fluent English, and have minimum 3 to 5 years of relevant experience in IT customer support services, this is your job! Detalles del cliente An International Air Transport Company seeks Spanish and English speakers for a Customer Support position. Descripción de la oferta * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
* Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;
* Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;
* Resolve complex problems and implement solutions;
* Co-ordinate user administration: office moves, position changes and new staff;
* Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;
* Provide support during external events; Team meetings Etc. Perfil del candidato * Experience in a Customer Support position- Call Center
* Requires a high level working knowledge of multiple complex software package, hardware, and network;
* Experience in user administration in Active Directory;
* Experience in server administration and networking;
* Advanced knowledge of Microsoft Windows operating systems and Microsoft Office 365
* Knowledge of basic hardware components and laptops;
* Microsoft Lync all in one configuration and guidance
* Minimum 3 to 5 years of relevant experience in IT customer support services
* Strong customer focus and interpersonal skills in a global environment;
* Ability to work as part of a team and autonomously;
* Excellent oral and written communication skills in English; knowledge in an additional language is an asset;
* Ability to remain calm, courteous and efficient in emergency situations Oferta de empleo * Salary : 30.000 €
* Location: Madrid
* Temporary contract: 6 months
* Able to work some weekends.
* Timetable: Rotating shifts.
* First Month: 8:00 - 17:00 or 9:00 - 18:00
* Second Month: 7:00 - 16:00) or 14:00- 22:00.

Otro(a) Profesional
TECHNICAL SUPPORT (English bilingual) (Aeronáutico)
1 Vacante(s)

Todas - Madrid (Comunidad Autónoma Madrid)


Experiencia Laboral Al menos 0 año
Estudios mínimos Licenciatura
Requisitos mínimos Salary : 30.000 €
Location: Madrid
Temporary contract: 6 months
Coche propio


Duración 6
Jornada Laboral Jornada Completa
Salario Entre 30.001 € y 36.000 € (€) Bruto/Anual

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